Heat Pump Guide support

Heat Pump Guide is a library of installation and service manuals for heat pump installers and engineers.

Contact us

We usually reply within two working days. Please include the email address you sign in with, and the manual name if your question is about a manual.

How many manuals can I open for free? Free accounts can open 3 different manuals each calendar month. Pro opens any manual with no limit.
How do I restore Pro on a new phone? Sign in with the same account, then go to Account > Restore purchases.
How do I cancel Pro? In your App Store or Google Play account settings, under Subscriptions. Pro stays active until the end of the period you paid for.
Can I read manuals offline? Yes. Manuals you have opened are kept on your phone and open from the Recent tab without internet.
Why can't I take a screenshot? Manuals are licensed content, so screenshots and screen recordings are blocked in the app.
How do I delete my account? In the app, go to Account > Delete account. You can also email us.